Privacy Policy | The Zone Guys

Last updated: August 23, 2026

The Zone Guys LLC ("we," "us," or "our") operates thezoneguys.com and provides irrigation installation and maintenance services in Metro West Massachusetts. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or booking a service, you agree to this policy.

Information We Collect

We collect information you provide directly when you book a service, request a quote, or contact us, including:

Your name, phone number, and email address
Your service address and property details (such as number of irrigation zones)
Details about the service you're requesting and any notes you share

How We Use Your Information

We use the information you provide to:

Schedule, confirm, and perform the services you request
Contact you about appointments, quotes, and follow-up service
Send you appointment confirmations, reminders, and updates (by phone, email, or text — see below)
Maintain your service history and improve our services

Text Messaging (SMS) & Consent

If you opt in by checking the consent box on our booking form (or by giving us verbal or written permission), we may send you text messages related to your service — such as appointment confirmations, reminders, and "on the way" updates. These messages are transactional and service-related; we do not send marketing text messages.

Your consent is optional. You can book a service without agreeing to receive texts. Consent to receive text messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

Opt out anytime. Reply STOP to any text message to unsubscribe, or reply HELP for assistance. You may also contact us directly to be removed.

We do not share or sell your mobile phone number or text-messaging consent to any third parties or affiliates for their marketing purposes. Mobile information collected for the purpose of sending text messages will not be shared with third parties for marketing.

How We Share Information

We do not sell your personal information. We share it only as needed to run our business, for example:

With our own technicians and staff to perform your service
With service providers that help us operate (such as our scheduling software, email provider, and text-messaging provider), who are permitted to use the information only to provide services to us
When required by law, or to protect our rights, safety, or property

As noted above, we never share mobile phone numbers or SMS consent with third parties for their own marketing.

Data Retention & Security

We keep your information for as long as needed to provide services and maintain your service records, and we take reasonable measures to protect it. No method of transmission or storage is completely secure, but we work to safeguard your data.

Your Choices

You can opt out of text messages at any time by replying STOP.
You can ask us to update or delete your information by contacting us.
You can decline to provide information, though it may limit our ability to serve you.

Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or your information, contact us:

Phone: (774) 445-0377
Email: tyler@thezoneguys.com
The Zone Guys LLC · Metro West, Massachusetts